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Quality Assurance Manager

  • Remote
    • Las Vegas, Nevada, United States
    • Seattle, Washington, United States
    • San Diego, California, United States
    • Dallas, Texas, United States
    • Nashville, Tennessee, United States
    • Wilmington, North Carolina, United States
    • Philadelphia, Pennsylvania, United States
    +6 more

Competitive Salary: Based on experience and qualifications.

Health Insurance: Comprehensive medical, dental, and vision coverage.

Job description

  • Develop and Implement Quality Standards: Establish and enforce quality assurance policies and procedures to ensure compliance with industry standards and company objectives.

  • Conduct Regular Audits: Perform routine inspections and audits of service operations, including installations, maintenance, and repairs, to identify areas for improvement.

  • Lead Training Initiatives: Design and deliver training programs for staff to promote adherence to quality standards and continuous improvement.

  • Analyze Performance Metrics: Collect and analyze data related to service quality, customer feedback, and operational efficiency to inform decision-making.

  • Collaborate Across Departments: Work closely with operations, customer service, and field teams to address quality issues and implement corrective actions.

  • Ensure Regulatory Compliance: Stay current with local, state, and federal regulations affecting service operations and ensure all activities comply with these requirements.

  • Manage Documentation: Maintain comprehensive records of quality assurance activities, including audit results, training sessions, and corrective actions taken.

Job requirements

  • Education: Bachelor's degree in a relevant field such as Business Administration, Engineering, or a related discipline.

  • Experience: Minimum of 5 years in a quality assurance role, with at least 2 years in a supervisory or managerial capacity within the service industry.

  • Technical Skills: Proficiency in quality management systems, data analysis tools, and Microsoft Office Suite.

  • Knowledge: Strong understanding of industry standards, regulatory requirements, and best practices in quality assurance.

  • Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with all levels of the organization.

  • Problem-Solving Abilities: Strong analytical and critical thinking skills to identify issues and implement effective solutions.

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